![]() ![]() Convenience is great for locations, but if you can, rent elsewhere. I wish I knew who the higher ups were in this company so I could egg their own car or something. They really, really don't do what is best for you. If it weren't for that last rep who was a glimmer of hope for this company, I would have never rented from them again (and I just did 2 days ago and was involved in another horrible horrible incident which I won't go into detail now because I'm still processing it). I say this story because, I have never, EVER EVER had customer service so terrible as Zipcar. They got me a car and I ended up being 25 minutes late to the appointment and they still took me after I told them what happened. I was crying, terrified I would be late for this doctor appointment that I reserved 3 months ahead of time. I called now I believe was the 4th or 5th time. At this point, I remember screaming profanities loudly in the street and like classic New Yorkers do, they looked, observed, and went on their merry way. When I said I am now running to these different cars and have a condition where I shouldn't be doing this right now (literally had a doc appt for this), he hung up on me. This particular rep was so rude to me, kept telling me it's all they had, and they would not refund since they found me a car. I demanded to be refunded for this because I was running around the city, now almost 30 minutes later around Brooklyn trying to get to a car that could take me to New Jersey for this appointment I absolutely could not miss. ![]() The next Zipcar rep told me they could find me another car, another mile away. When I get there, it says that the car needs the card. I confirmed it did NOT need the actual zipcard car because I unlock with my phone, they said yes it doesn't need the card: just open via phone app. Running to get to this next zipcar location (to ensure I could still leave before NYC traffic set in), THE NEXT CAR WAS NOT THERE EITHER!įreaking out because I really needed to leave soon, they said there was a car around the block. I then was taken to another Zipcar almost a mile away. ![]() I called Zipcar, and they said it was in a different location. When I got to the area the car was SUPPOSED to be in at 5:30am, it wasn't there. I have a separate experience that is still awaiting fixing that just happened 2 days ago, but the one that really sticks out before is: I had a doctor appointment in New Jersey that I had to be at by 8:00am that was scheduled 3 months in advance. The last time I called this company another person there said it can take 5 to 6 days to be approved. I am going to contact my credit card company and have this $25 cancelled. If you have a driving license you should not have to be scrutinized. If you have a driving license you can walk into a car rental and hire a car. Based on the reviews I have been reading this company should be put out of business and probably charged with fraud. I spoke to a manager, Fred, this morning who was just unhelpful and said he was happy to refund the monthly fee - said no you can refund the $25 but he says this is a different company so I asked him to send me an email with this different company's email address so I can contact them direct - he says yes but another lie from this company. Now I am worried who actually has this information - we try and log on to the website and all it says is verify your zipcard. We both have impeccable licenses with no restrictions ever. We have called Zipcar about 6 times in 2 days and each time we are told, "We will escalate your application up the line." Still waiting. ![]()
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